Priceglot support

Something looks wrong

If a price was read wrongly or a refund rule looks out of date, email us the country, the tag or receipt and what you expected. A photo helps. We check tax rules against official sources before changing them.

Rates look old

The app refreshes exchange rates once a day when you're online and shows the rate date on every price. If your rates are more than 3 days old you'll see a warning. Open the app with a connection to refresh.

Restore a purchase

A Trip Pass or Lifetime is tied to your Apple or Google account. On a new phone, install Priceglot, sign in with Apple or Google if you used it, then go to Settings and tap Restore purchases.

Refunds for purchases

Apple and Google handle payments, so refunds go through them. On iPhone, use Apple's Report a Problem page. On Android, use Google Play's order history. If they can't help, email us.

Delete your account and data

In the app, go to Settings, then Delete account at the bottom of the page. Or email support@inventum.com.au from any address and tell us which sign-in you used.

• Deleted: your account, the trips and settings stored with it on our servers, your usage counters and your purchase records with us.
• Kept for a limited time: usage and cost records, which hold your anonymous ID but no tag text or images, until they expire after 90 days, and anything tax law requires us to keep.
• Not affected: Apple and Google keep their own records of what you bought, so you can restore a Trip Pass or Lifetime onto a new account. Data kept only on your phone goes when you delete the app.

The full details are in our privacy policy.